Terms - Bistrot Pierre

Terms & Conditions

 

Terms & Conditions

To ensure you enjoy your visit with us, it’s important that you take a few minutes to read and familiarise yourself with these Terms. They explain a number of things including, for example, the rules covering your use of this site as well as other information regarding your rights. Our website has been developed to be a safe and fun place for our younger patrons to visit. So, if you are under 16, it is important that you ask your parent or a guardian before you:
– Send to us any information that personally identifies you; or
– Agree to buy anything online.

By using our site, you’ll be confirming that you have read, understood and that you agree to these Terms. From time to time we may update and change these Terms without notice and the latest version will always be posted on this site. Make sure you regularly visit this page to check whether any changes have been made as your continued use of the site will indicate that you accept and agree to any amendments.

Your privacy matters to us

We take your privacy very seriously and your information is safe with us. For more reassuring details about what we do with the information we collect from you or that you choose to provide to us, please look at out our Privacy Policy, which forms an integral part of these Terms.

Help us preserve our content

All images, logos, names, trademarks, articles, news items, feature sections, audio and video files on this site which identify Bistrot Pierre, its personnel and all intellectual property rights in them (including copyright and trademark rights) (together the “Proprietary Content”) are owned or licensed to Le Bistrot Pierre. Le Bistrot Pierre also owns all copyright in the organisation and lay-out of the site and all database rights.

By using the site you’re agreeing the website is available for personal use only and that you will not copy, reproduce, publish, distribute or dispose of any content in any way. The logos, names and marks on this site which identify our partners and suppliers, their products or services, belong to them and are used with their permission. You may not copy or use them for any commercial purpose.

Linking to other sites

Our site also contains links to the websites of our various partners. If you choose to access any of these links, you’ll be leaving www.lebistrotpierre.co.uk and since we don’t have any control over third party sites, we’re not responsible for the content, advertising, products or services available from them, or for any dealings or disputes that you may have in relation to those sites.

Bistrot Pierre shall not be liable for any loss or damage which may be suffered as a result of the use of such links and third party sites. We would encourage you to review the terms and conditions and privacy policy on any new site you may choose to access because our Terms and Privacy Policy will no longer be applicable. We reserve the right to remove a link at any time.

Your visit experience

We will try to ensure that this site is available 24 hours a day but, it may become unavailable occasionally for maintenance, updating or otherwise. Where this happens, we do apologise for any inconvenience caused, however we cannot be held liable for any loss or damage resulting from such unavailability.

We also take great care in seeking to present correct and useful information to you but we do not warrant the accuracy and completeness of any material on this site. We may also make changes to the material on the site, its functions and services from time to time.

If you have trouble using our site with certain web-browsers or other software or if you want to let us know how we can improve accessibility, please let us know. We appreciate your feedback and your suggestions will help us to improve our service to you.

The internet

It is important to note that using the internet does have its dangers. Our aim is to ensure a fast, reliable and secure service and to protect your personal information. However we cannot take responsibility for:
• Any breach of security (by hackers or otherwise) of www.lebistrotpierre.co.uk;
• Any damage, loss or corruption of data, information or material;
• Any viruses or other malicious programs that may infect your computer equipment or other property.
Our company will not be liable for any special, indirect, incidental, consequential or economic loss (or for any exemplary or punitive damages) in connection with the use of www.lebistrotpierre.co.uk or any other site. The same applies for the employees, officers, directors, representatives and agents of our company. This paragraph only applies to the extent that it can in accordance with applicable laws.

Click here to view the full terms and conditions for Club Bistrot Pierre

    1. The Gift Card can be redeemed against food and drink only.
    2. Gift Cards are valid for 12 months from purchase
    3.  The Gift Card cannot be exchanged for cash.
    4.  The Gift Card is non-transferable and can be used for full or part payment. No change will be given and any remaining balances can be spent on future purchases.
    5. Bistrot Pierre will not be held liable for lost or stolen cards.
    6. To check your balance please visit www.showmybalance.com

Payment

We accept GBP payments from Visa, Mastercard and Maestro cards.

Refund Policy

You can cancel your order within 14 days of ordering and receive a full refund. Refunds will be given using the same original method of payment.

Contact Us

Questions, comments and requests regarding Gift Cards are welcomed and should be addressed to Marketing Department, Le Bistrot Pierre Limited, Milton Chambers, 19 Milton Street, Nottingham. NG1 3EU or blatham@pierre94.co.uk or call 0115 985 3983.

Cancellation Policy

A credit or debit card is required to secure your reservation. There will be no cancellation charge if a booking is cancelled before 12 noon two days before your date of arrival. If the booking is cancelled later, or in the case of a no-show, up to the first two nights will be charged.

Payment

We accept GBP payments from Visa, Mastercard and Maestro cards.

Cancellation Policy

Once a deposit is paid, guests must call the bistrot they have a reservation at if they wish to cancel their booking.

We require a minimum of 2 weeks notice for table cancellation for bookings of 8 or more in January to November and a minimum of 2 weeks notice for table cancellation for bookings of 6 or more in December.

If we receive a cancellation within this notice period then unfortunately the deposit paid will be non-refundable.

Refund Policy

Refunds will be given using the same original method of payment.

Dine Out for £10

  1. Only available Monday to Thursday after 4pm and not available on Fridays, Saturdays or Sundays.
  2. Offer not available throughout December.
  3. Offer valid on production of NUS Card or Student University ID card.
  4. A maximum of two people per card.
  5. Offer does not include any discounted menus and can’t be used with any other offer.
  6. We reserve the right to amend or cancel this promotion.
  7. Available in selected sites only.

2 for £10 Cocktails

  1. Choose two of the same cocktails for £10
  2.  Offer only available on selected cocktails only from Sunday to Friday 3-7pm.
  3. Offers only available upon production of a valid NUS or Student University ID card.
  4. Offers subject to manager’s discretion.
  5. Maximum of two people can redeem offers per student offer.
  6. Cannot be used in conjunction with any other offer or Club Bistrot Pierre rewards. ]
  7. We reserve the right to amend or cancel this promotion.
  8. Available in selected sites only.
  9. Not available in Bath, Cardiff, Derby, Leicester and Nottingham.
  1. Receive 10% off your food bill on match days when you show a valid match day ticket, valid season ticket or wear your Leicester Tigers Shirt.
  2. Discount is valid in our Leicester bistrot only.
  3.  Discount cannot be combined with any other offer.
  4. Manager’s discretion applies.
  1. Receive 10% off your food bill Sunday to Thursday and on match days when you show a valid match day ticket or a valid season ticket.
  2. Discount is valid in our Newport bistrot only.
  3. Discount cannot be combined with any other offer and excludes special events.
  4. Manager’s discretion applies.
  1. Receive 10% off your food bill Sunday to Thursday and on match days when you show a valid match day ticket, valid season ticket or a staff ID card.
  2. Discount is valid in our Newport bistrot only.
  3. Discount cannot be combined with any other offer and excludes December and special events.
  4. Manager’s discretion applies.
  1. Enter our competition and give your children a chance to win a meal for you and your family by designing a new outfit for Pierre or Pierretta on the last page of the Activity Book. Children must be 12 or under to enter.
  2. Fill in your child’s name and age and your email address on the competition page in the activity book and leave it in your local bistrot at the end of your meal. Alternatively, you can post it to: Marketing Department, Bistrot Pierre, Milton Chambers, 19 Milton Street, Nottingham, NG1 3EU.
  3. One winner will be selected every month and will be contacted via the email address you provide.
  4. Prize must be redeemed within 3 months of being notified of winning. Prize cannot be redeemed on certain dates (Special Events and all dates in December). Any dates excluded will be highlighted when the prize is issued.
  5. The winner is entitled to either a complimentary 2 course Prix-fixe lunch or Prix-fixe early evening meal for two adults and two children with a soft drink each.
  6. Acceptance of the prize authorises Bistrot Pierre to publish online and in print the winner and their family’s name, photo, drawing and local bistrot.
  7. The prize is as stated, is not transferable to another individual and no cash or other alternatives will be offered.
  8. Managers discretion applies.
  9. Bistrot Pierre reserves the right to amend or alter the terms of the free prize draw at any time without prior notification.
  10. Promoter: Bistrot Pierre, Milton Chambers, 19 Milton Street, Nottingham. NG1 3EN.

 

Le Fizzy

1. Each member of the party who dines from the Christmas Party Dinner menu between Sunday 1st to Thursday 12th December will receive a complimentary glass of fizz to enjoy.
2. To receive this offer, a customer must quote ‘fizzy’ when booking by phone or within your bookng confirmation email.
3. This excludes Friday, Saturday and Early Evening Prix Fixe bookings.

Party Organiser

1. Hold your party for a minimum of eight people between Tuesday 26th November and Thursday 12th December and the party organiser will be rewarded with a £20 e-gift voucher to spend with us in January or February 2020.
2. Offer applies to tables of eight or more dining from the Christmas party lunch or dinner menus.
3. Excludes Friday and Saturday bookings.

  1. To enter the free prize draw, customers must log on to our ‘Bistrot Pierre Guest WiFi’ when they visit one of our bistrots.
  2. One winner will be selected at random every month and will be contacted via email.
  3. The winner is entitled to a £100 gift card
  4. Acceptance of the prize authorises Bistrot Pierre to publish the name, photo, and local bistrot name of the winner.
  5. The prize is as stated, is not transferable to another individual and no cash or other alternatives will be offered.
  6. Managers discretion applies.
  7. Bistrot Pierre reserves the right to amend or alter the terms of the free prize draw at any time without prior notification.
  1. To enter the competition, entrants’ must comment on our Menu Enfant competition Facebook post telling us what their child/children would choose from our Menu Enfant.
  2. Entry is open to residents of the UK except employees (and their families) of Bistrot Pierre and its agents.
  3.  Entrants must be over 18. Proof of age and identity may be required.
  4. The competition will close at 9am on Wednesday 23rd October 2019.
  5. The winner will be selected at random and will be contacted via a reply on the competition Facebook post and then directed to send the Bistrot Pierre Facebook page a direct message within one week of the competition ending to claim their prize.
  6. The winner will be entitled to receive an family lunch for 4 people (2 two course adult meals from our Prix fixe lunch menu and 2 kids meals from our Menu Enfants).
  7. The prize is as stated, does not include drinks and is not transferable to another individual and no cash alternatives will be offered.
  8. Manager’s discretion applies.
  9. Promoter: Bistrot Pierre, Milton Chambers, 19 Milton Street, Nottingham. NG1 3EN
  10.  Bistrot Pierre reserves the right to amend or alter the terms of the competition at any time and reject entries from entrants not entering the spirit of the competition.
  11.  In the event of the prize being unavailable, Bistrot Pierre reserves the right to offer an alternative prize of equal or greater value.
  12. This competition is in no way sponsored, endorsed or administered by, or associated with, Facebook.

Winter Breaks

  1. Offer valid from 1st December 2019 to 29th February 2020, excluding Valentine’s Day, Christmas Eve, Christmas Day and New Year’s Eve.
  2. Winter direct offer includes complimentary drinks on arrival (excludes champagne and sparkling wine, double measure shots and cocktails), breakfast, parking and a bedroom upgrade on arrival subject to availability.
  3.  Rooms must be booked direct online using the code WINTER, bu phone or at Bistrot Pierre Plymouth.
  4. £89 B&B is a from rate and is subject to availability.
  5. 48 hour cancellation policy applies.

Festive Stays

  1. All stays include a Breakfast Menu Complet served in Bistrot Pierre and cosist of one breakfast menu selection, a hot and cold drink.
  2. Includes overnight parking in Royal William Yard.
  3.  Dinner packages include a £25 allowance per person per evening for dinner.
  4. Check in from 3pm and on Christmas Day, Boxing Day and New Year’s Day only until 5pm.
  5. Check out prior to 11am.
  6. Guests must be aged 18 or over.
  7. Party night rates only apply to guests of a Christmas seasonal party of 8 or more dining at Bistrot Pierre.
  8. All packages are fully pre-payable and non-refundable.
  9. Breakfast on Christmas Day, Boxing Day and New Year’s Day will only be served between 9am and 10:30am.
  1. To enter our daily competition (running from 1st to 25th December), entrants must comment/tag friends/share photos (as the post specifies).
  2. Only comments posted on the day the question is posted (before midnight) will be considered.
  3. The winner will be randomly selected from all the comments with the correct answer. We will contact the winner by replying to their comment on the advent post and they will be asked to direct message us their address.
  4. Entry is open to residents of the UK except employees (and their families) of Bistrot Pierre and its agents.
  5. The winner will be entitled to receive a range of prizes from lunch for 2 to an overnight stay in our Rooms, depending on the date of the competition post.
  6. The prize is as stated, is not transferable to another individual and no cash or other alternatives will be offered.
  7. Manager’s discretion applies.
  8. Promoter: Bistrot Pierre, Milton Chambers, 19 Milton Street, Nottingham, NG1 3EN
  9. Bistrot Pierre reserves the right to amend or alter the terms of the competition at any time and reject entries from entrants not entering into the spirit of the competition.
  10. In the event of the prize being unavailable, Bistrot Pierre reserves the right to offer an alternative prize of equal or greater value.
  11. This competition is in no way sponsored, endorsed or administered by, or associated with, Facebook.

Updated: December 2019

Le Bistrot Pierre Ltd

Registered office address: Milton Chambers, 19 Milton Street, Nottingham, NG1 3EU

Company registration number: 3496444